reliability

Every new lead now lands in the CRM with a follow-up status, and the reason the assistant was switched off is finally written down.

Flipped the assistant into a mode where every conversation goes to a human.

Moved the assistant's judgement calls into lookups, fixed language and formatting leaks, and started recording decisions properly.

A reliability sweep across startup, sessions, and the pipeline, plus TONU/diversion outcomes and a build-test cycle cut in half.